Comprehensive Supply Chain Management – from donor to last-mile recipient.

HELM goes far beyond warehouse management to address the full complexity of international humanitarian logistics. From coordinating donor or vendor shipments to managing sea containers, navigating customs clearance, and distributing medicines and aid to remote field offices, HELM provides complete oversight and traceability every step of the way.

Inbound Allocation and Traceability

On the inbound side, HELM gives organizations the ability to allocate products by country, program, project, or partner. Every item is license plated at receipt, establishing the foundation for end-to-end traceability. The system tracks essential attributes including expiration dates, lot numbers, hazmat classifications, and cold chain requirements, ensuring that products remain safe, compliant, and properly managed from the start.

Order Building and Compliance Validation

When building orders, HELM automatically enforces donor restrictions, allocation rules, and compliance requirements. The system validates hazmat handling, cold chain needs, and container weight or volume limits before any shipment is released. Destination partners can also review and approve orders prior to shipment, helping to verify customs clearance and documentation requirements in advance — reducing delays and ensuring smoother cross-border operations.

Shipping and Transit Oversight

As products move into the shipping process, HELM captures detailed freight planning and tracking information, including freight forwarders, consignees, waybills, container numbers, and freight charges. During transit, the system records milestone events such as port arrivals or customs holds, giving organizations visibility into potential bottlenecks and allowing proactive responses. Upon arrival, shipments can be broken down into smaller consignments for last-mile distribution to partners or even directly to individual recipients.

Reporting and Financial Integration

After shipments are completed, HELM provides a robust suite of reporting and analytics tools. From standard reports to ad hoc queries, dashboards, and custom forms, organizations can generate all necessary shipping documentation, donor reports, and financial records. The system also supports seamless financial integration, ensuring operational and financial data remain aligned to deliver full accountability.

The Result

With nearly 40 years of experience, HELM combines deep humanitarian supply chain expertise with powerful technology to deliver accountability, efficiency, and confidence. From donor to last-mile recipient, every product remains visible, traceable, and compliant — ensuring life-saving goods reach the people who need them most.